We bought an Amaze demister bathroom cabinet online from Tesco Direct in 2016 for ￡249.99. It has since developed a fault, but Tesco won't authorise a replacement or even a partial refund. Should I contest this? Andy could contest it, but we think he'd find it hard to win his case. First, he needs to establish whether more than six years have passed since purchase. He bought the cabinet in 2016, so the period for a refund, repair or replacement expires some time this year. Even if he's still within the period, Andy should remember that the Consumer Rights Act (CRA) allows "up to" six years in England, Wales and Northern Ireland (five in Scotland). That "up to" is an important caveat. For example, a retailer may argue that some products can't reasonably be expected to last that long, and therefore will consider redress only for shorter periods.
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