The TracStar~R iSeries is a game-changer in the world of pipe fusion.It maintains the TracStar's rugged,self-contained tracked vehicle while adding industry-changing technology.The TracStar 630i,900i,and 1200i cover HDPE sizes from 8-inch IPS to 48-inch OD(225 mm-1200 mm)and can provide more than 3,000 psi for more powerful ground drive,pipe lifts,and other functions that require higher levels of pressure.And now,when fusing with the TracStar iSeries,operators have the capability to work direcdy with McElroy tech support whenever there is a problem with the machine.Real help in real time When reaching out for technical support using traditional methods,operators can often feel like they're playing a game of'telephone.'Their call may go on to an operator,who reaches out to the distributor,who then might need to escalate the call to McElroy.From there,operators are asked to take photos or videos of the machine as it works,to illustrate the problem.If the issue can't be resolved that way,a technician could need to travel to the job site to address it in person,or the machine could need to be taken somewhere to be fixed.When considering the distance between McElroy's technicians in Tulsa,Oklahoma,and operators on job sites in Australia,this means a lot of time spent waiting for answers.Even within Australia,some job locations are so remote that travel time to service locations can be hours-or even days.McElroy's new remote diagnostic capability gives operators the ability to directly report problems to McElroy experts during the fusion process.Support staff can then seek permission from the operator to remotely connect with the machine and observe its processes.
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