Al-powered therapy sets minds at rest: Online and virtual therapists that use artificial intelligence to inform digital patient engagement could help remediate some everyday mental health challenges

摘要

IT MADE HEADLINE news when the leader of the UK's biggest relationship support charity revealed the organisation was considering the possibility of deploying chatbots using artificial intelligence (AI) for live chat counselling services. The chief executive of Relate, Aidan Jones, told an interviewer that he was looking at the potential of "non-human intervention" in 2019 to assist his 1,500 online counsellors, as they were becoming stretched by demands made on the service.