A year ago, as part of DC Water's new strategic plan, the utility's chief legal and ethics officer Marc Battle saw his mandate expanded to take the lead on resilience within the utility. The utility's board of directors approved a new five-year strategic plan in June 2021, which set out five organisational imperatives: reliability, resilience, sus-tainability, equitability and assuring people are healthy, safe and well. Each imperative was assigned to a member of the executive team for them to take the lead on and ensure the imperative was being made a priority. The programme was simpler to incorporate for some members of the team than others. "For some people, it naturally meshed with their core job," said Battle, giving the example of the reliability imperative being assigned to the utility's COO, Kishia Powell. "For the COO and an engineer, reliability is squarely within the groove, right? For other people, it isn't necessarily. I'm one of those people where it puts me outside of what I do on a day-to-day basis, but it's also critically important to what I do."
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