As everyone in healthcare knows, the COVID-19 pandemic turned out to be devastating not only in terms of the number of lives lost and the illness that it caused, as well as the pressure on clinicians and other healthcare workers; it also created an unanticipated rearrangement of the job recruitment nationwide. As senior leaders in hospitals, clinics, and health systems nationwide sent workers home to work remotely whenever possible, because of the intensive danger of infections in the first months of the pandemic, an unexpected thing happened: suddenly, health systems were competing for non-clinician workers not just with local competitor organizations, but nationwide-and even across other industries. That became particularly true in such areas as revenue cycle management (RCM), where already a certain percentage of staff were working remotely. Very quickly, the job recruitment market in RCM became almost entirely nationalized, meaning that RCM leaders at a hospital in Buffalo were now competing for workers with hospitals in Cleveland, Atlanta, Albuquerque, and beyond.
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