机译:(Un)intended Consequences of AI Sales Assistants
Institute of AI and Change Management, Shanghai University of International Business and Economics, Shanghai, China;
The University of Illinois at Chicago, Chicago, IL, USA;
Edinboro University of Pennsylvania, Edinboro, PA, USAUniversity of Passau,Chair of Management, Passau, GermanyState University of Rio de Janeiro, Rio de Janeiro, Brazil;
Artificial intelligence; customer relationship management; unintended consequences; value sensitive design;