Satellite connectivity used to be all about 'the pipe'. While a big pipe is desirable, it's an experience most end users rarely enjoy. Connectivity remains a scarce resource in remote locations, but even so, users still expect the highest possible performance. The challenge this creates is that a single pipe sourced from a single operator cannot meet the needs of diversified, digitalised and remote operations. Digitalisation starts with connectivity; it remains the foundational principle and achieving the required throughput will always be a central issue for customers. But these days a network must be able to do more than simply work, it has to work smarter. In the maritime industry, user demand is becoming increasingly specialised and stretching the capability of traditional networks to the limits. Hastened by the pandemic, customers are increasingly looking to new techniques for their operations. These include remote access to the IT network itself and for intervention and maintenance on connected systems. Vessel crews want to use MS Teams, Zoom and the rest; these collaborative workflow tools have come into their own in the last two years.
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