Five years after launching its expert repair and aftercare service for high-end shoes and bags, 2021 was something of a breakthrough year for London-based The Restory. Two famous brands, Manolo Blahnik and Nicholas Kirkwood, announced The Restory as their specialist aftercare partner in 2021 The message from these brands is clear: they want their products to remain in use for as long as possible. They want their customers to repair rather than replace accessories and footwear that show signs of having been loved and used, of having served the purpose they are designed to serve. They want wear, not waste; longevity, not levity. They could have tried to set up their own aftercare operations, but The Restory had already covered much of our ground and is happy to share the know-how it has built up. Its customers use an online delivery form to arrange the collection of the items they want restoring. Once these arrive at The Restory's workshop, a team of in-house artisans assesses each job and sends a formal quote for it. If the customer gives the go-ahead, work begins right away. Cleaning and standard repairs usually take two or three weeks; it can take longer to restore the colour of an item or repair or replace pieces of leather.
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