Humanity faced one of its biggest challenges last year in over a century. The Indian Railways, which was under stress due to subdued revenues because of capacity constraints, was adversely impacted by the lockdown. The challenges before the Railways got accentuated with a drastic fall in passenger revenues even while it had to keep up salary and pension payments. But the Railways turned this adversity into an opportunity. As a result, it is on the road to transformation. The Railways, with its redefined objectives, mission-mode approach - inducting technologies, management mantras, and spree of innovations to cater to a new aspirational India - and zeal to make it the most favoured mode of transport for both business and passengers is proving doomsayers wrong. It's no longer business as usual for the Railways.
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