When it comes to technology, not every implementation is a success story. Just like in life, those mistakes can be great learning experiences, even if it's just learning to fail faster next time, which is the lesson Bobby Heuser, owner of Heuser Hardware, has learned from his foray into technology. Heuser says he added informational kiosks in the garden center and grilling departments at his stores but found customers weren't utilizing them as expected, and they didn't provide that additional level of service he was hoping to achieve. He has also tried some mobile POS solutions that didn't pan out either, but those missteps have not deterred him. He tells his managers, and takes his own advice to heart—there is room to try new ideas and fail, but it is beneficial to learn to fail quickly.
展开▼
