Help! It's an emergency -procedure for nursing ECC patients

摘要

WHEN clients attend the clinic in an emergency, it is important their animal is received and acknowledged on arrival. One must remember that owners are likely to be in a state of distress at this point, so significant communication impacts may exist.It is with the use of careful questions and supportive care that the key information needed can be gained from the client. Gaining as much information on the original telephonecall can enable a faster response for the patient when it arrives.It would be useful to ensure all reception staff are trained in emergency situations and how best to communicate, ensuring a better outcome for the patient.