Process mapping the patient journey through health care: an introduction

摘要

This paper provides a practical framework for reconfiguring the patient's journey in hospital from the patient's perspective Healthcare process mapping is a new and important form of clinical audit that examines how we manage the patient journey, using the patient's perspective to identify problems and suggest improvements. We outline the steps involved in mapping the patient's journey, as we believe that a basic understanding of this versatile and simple technique, and when and how to use it, is valuable to clinicians who are developing clinical services.