The bounty of bargain hunters

摘要

ONE THING is certain about us Kiwis: we love a bargain. Especially after the madness of the December rush, we're quick to get into stores and check out the specials, discounts and deals on offer. Unfortunately, those specials and discounts don't always translate to great customer experience. If a store is under-resourced and more people than usual are coming in, salespeople may not be able to provide the same experience they would when it's quieter - and in some less customer-centric outlets, salespeople may not prioritise great service for those paying less.