Water industry must 'win hearts and minds' in asset management

摘要

The UK water industry must think beyond physical assets in its asset management and build societal capital by showing its value to the community, delegates heard at the WWT Asset Management conference. Eliane Algaard, water director at Northumbrian Water, told the conference that while the sector has rightly been focusing on building resilience into its assets and networks, it is also just as important to 'win the hearts and minds' of its stakeholders and customers. This involves thinking about the societal and environmental effects of its work, and building these considerations into decision-making at every stage.