EDITOR'S NOTE

摘要

Albert Einstein allegedly said, "We cannot solve our problems with the same thinking we used when we created them." On page 6, Roy Pennington who is the owner of Hi Pressure Cleaning Systems in Houma, LA, shares some interesting problems his company has faced in their repair center and how it led to different solutions. He notes how they were able to take a hot water, oil-fired unit and repair it after it spent six days submerged under the floodwaters of Hurricane Katrina. He also relates a lesson learned from what initially appeared to be a simple pump swap out. Eight hours later the pump swap was complete, and it led to a change in communicating proper expectations to the customer.