PENDEKATAN PENYELIDIKAN OPERASI DALAM PENGURUSAN SUMBER KEDAI KOMPUTER

摘要

Operational Research methods have long been acknowledged and accepted by both academics and non-academics as effective and important methods in the management of an organisation. Some of the methods can help an organisation to ensure smooth daily operations and to minimise its total inventory cost. This study proposes a solution to an inventory problem and job assignments among the staff of a computer shop, Command Com Technology (M) Sdn. Bhd. The first Operational Research technique used is the Economic Order Quantity Model to determine the optimum number of pen-drives (Kingston, 4GB) in every order and the suitable time to order a new batch of the pen-drives with the objective of the computer shop minimising the total inventory cost of the pen-drives. Secondly, the Hungarian Method was applied to help the owner of Command Com Technology (M) Sdn. Bhd. To distribute work or tasks among its staff so that they are able to complete the tasks in the shortest time before the shop opens. In addition to the two Operational Research methods, four criteria under Decision Analysis were also used to assist the owner in deciding whether to hire new staff with the hope to maximise its total sales.