Customized Solutions

摘要

The big difference in logistics providers is the 'value add' of specialized supply chain capability. 'The best solution'-that's how top-tier logistics providers compete for customers these days. Access to assets and modes is, more or less, the given that gets providers into play. The big differentiator is the 'soft' side of the equation, how they analyze their customer's problem (with both logarithms and human beings) and execute to plan. World Trade decided to see how different experts and providers would respond to the same situation. We asked the lead partner in the worldwide supply chain practice of the respected PRTM consultancy, Shoshanah Cohen, and her colleagues to develop a 'hypothetical case study.' Contributing editor Jeremy Smith then surveyed a representative sample from the sector to learn their recommendations.