The focus on cost and efficiency that has served manufacturing well in the past has reached a point of diminishing returns and will not be a successful strategy moving forward.Manufacturers who achieve strategic advantage by uniquely creating value in their operations will be the ones that succeed.This refocus will require a number of things to change,but the biggest change needs to take place with people.This change involves empowering people with authority and information in a way that engages them in optimizing performance.Human performance and information issues pervade the performance of every asset class in a company,and their resolution provides the shortest path to operational excellence.
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