Family and friends test

摘要

The NHS Family and Friends Test (FFT) will be implemented into general practice in December 2014 and The NHS Strategic Projects Team is supporting this implementation across the Midlands and East region. In our workshops, GPs and managers initially considered FFT another mechanism for complaints' generation; but training has demonstrated that FFT can promote a better relationship between patients and practices. Our pilot sites have report being pleasantly surprised at the feedback received from patients. This has been overwhelmingly positive, expressing gratitude to the practice for its quality of care; for the first time, a technique is being introduced into general practice which will produce consistent, monthly feedback of the patient experience. Any issues have usually been relatively minor in nature requiring small adjustments to service delivery. NHS England has produced guidance for general practice.2 Every practice will ask the same initial question: how likely are you to recommend our GP practice to friends and family if they needed similar treatment or care? Patients have the opportunity of scoring this question as very likely; likely; no more likely than unlikely; unlikely; very unlikely; or don't know.