Electric utilities are adopting and integrating enabling technologies. Smart metering creates a foundation for smart grid capabilities, mobile data computing, mobile information delivery and enterprise applications that convert overwhelming amounts of data into usable, decision-supporting information. These advancements hold the potential to transform the utility's core business processes. Without stretching the imagination, it is easy to envision how new information access, such as realtime customer usage, can change how we do business. Despite the opportunities, extracting full value from the wealth of technology potential requires much more than implementing systems and equipment. The value of technology rests as much with management practices as it does with any technologic systems.
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