Decision making model design for antivirus software selection using Factor Analysis and Analytical Hierarchy Process

摘要

Virus spread increase significantly through the internet in 2017. One of the protection method is using antivirus software. The wide variety of antivirus software in the market tends to creating confusion among consumer. Selecting the right antivirus according to their needs has become difficult. This is the reason we conduct our research. We formulate a decision making model for antivirus software consumer. The model is constructed by using factor analysis and AHP method. First we spread questionnaires to consumer, then from those questionnaires we identified 16 variables that needs to be considered on selecting antivirus software. This 16 variables then divided into 5 factors by using factor analysis method in SPSS software. These five factors are security, performance, internal, time and capacity. To rank those factors we spread questionnaires to 6 IT expert then the data is analyzed using AHP method. The result is that performance factors gained the highest rank from all of the other factors. Thus, consumer can select antivirus software by judging the variables in the performance factors. Those variables are software loading speed, user friendly, no excessive memory use, thorough scanning, and scanning virus fast and accurately.