Steigerung der Arbeitseffektivitaet bei einem Bahninfrastruktur-Unternehmen durch interdisziplinaere Instandhaltungsteams

摘要

To increase its operating efficiency, the railway infrastructure company BAM NBM Rail b.v. has undergone extensive process reorganization and optimisation. The results have been impressive. The use of interdisciplinary maintenance teams has enabled rail network maintenance costs to be significantly reduced. Point inspection and repair costs have been cut by more than 50 % by moving from the old specialisations to a new process-oriented way of performing maintenance work. In addition, maintenance management has been transformed from a time-oriented to a condition-oriented approach. This reorganization was made possible by extensive modularisation of the individual maintenance processes, thereby creating a completely new operational transparency. By streamlining and reorganising all work processes - and involving all personnel affected at an early stage - a transparent and lean organisation has been created that can deliver a sustainable improvement in maintenance quality and efficiency. The introduction of job order control has enabled employee productivity to be increased from 55 % to 65 % within just six months.