Thames to pay for leakage failings

摘要

Thames Water has agreed to pay £65 million back to customers as part of a package of payments and penalties worth £120 million. This follows an Ofwat investigation that found that Thames Water's board did not have sufficient oversight and control of the company's leakage performance. The £65 million payment to customers is on top of £55 million in automatic penalties incurred by the company for missing the commitment it made to customers to cut leaks. Following Ofwat's investigation, Thames has committed to bring forward the payment of these automatic penalties. This means that Thames' shareholders will return a total of £120 million to customers.