Kochar Infotech Pvt. Ltd.

摘要

Customer experience management holistically, whether it is for enterprise or contact centers is evolving and constant innovation in servicing customer needs has become imperative for delivering the highest quality possible in a businesses. With more and more consumers seeking out personalised services, major customer facing enterprises thrive using the customer interaction management philosophy employed by contact centers. This customer touch point behaviour is becoming an ever more important focal point, in the outsourced contact center industry. Simply put, this manifests simply into quality assurance or monitoring, contact centers utilize customer interaction technology to achieve a tangible link between quality measures and business results.