Guidebook for Airport Terminal Restroom Planning and Design

摘要

When Minneapolis-Saint Paul International Airport (MSP) set out to upgrade its restrooms in 2010, the team leading the initiative knew that a mere facelift would not solve the facilities' growing issues. Renovations had been done and redone; new restrooms, with minor tweaks to the finishes and amenities, had been added in various expansion projects; and some of the original 1960s vintage facilities remained. Across the two terminals at MSP, 100 sets, or pairs, of restrooms served the public and employees. Although paper-towel dispensers had been updated and basic retrofits had been conducted to conform with Americans with Disabilities Act of 1990 (ADA) guidelines, and even as hold rooms, concessions, and wayfinding facilities received upgrades, the restroom program had not. In fact, restrooms had become the problem at MSP-they were a top complaint on traveler surveys and an ongoing operational challenge. It was clear that a new approach was required.