2007 1 to 1 customer champions

摘要

Every organization wants to increase profitability. The ones that do it best do it with a focus on the customer. Whether they're known for innovation or culture or business acumen, underneath it all successful organizations closely tie these elements to meeting customer needs in a way that builds highly valuable and loyal enthusiasts. The ones that do it best also share something special: customer-centric leadership. The 1 to1 Customer Champions annually spotlights these leaders; executives whose time and energy is spent understanding customer needs and expectations, communicating them to employees at all levels, and helping to align how their organizations meet customer requirements with the overall business strategy.