RETURNING TO NORMALITY

摘要

During the COVID-19 pandemic, the growth in online shopping has been exponential, with more people than ever before buying online, and consequently generating more returns.This is especially true in sectors such as fashion, where consumers order multiple styles and colours to try, before sending back what they don’t want. Anecdotally, we are seeing many retailers extending returns periods and offering free returns, where previously they may have charged.