Why 'safety cultures' don't work

摘要

Companies that set out to create a 'safety culture' often expend huge amounts of resource trying to change the way operatives, foremen and supervisory staff think and feel about safety. The results are often disappointing. A far more effective strategy is to focus directly on 'the way we do things around here', which is, after all, one of the best known definitions of safety culture. This focuses on what people do, not on what they think. What people do is something company leadership can indeed control, while what people think is neither here nor there.