Dedicated-Line VoIP

摘要

If you're going to offer a true alternative VoIP service, you better make sure you take responsibility for the customer experience, says Bruce Chatterley, president and CEO of Seattle-based Speakeasy. For all of the hype surrounding VoIP this year with new entrants popping up on a daily basis, Chatterley is confident that this dedication to quality will give his company a leg up on the competition. "We're initially only going to offer VoIP in combination with a Speakeasy broadband connection, and we think that's important because the only way we can manage QoS end-to-end is if we control the connection," said Chatterley. "We believe that by doing that we're going to offer a much higher-quality user experience than companies like Vonage that just plugs their VoIP feature on someone else's connectivity and can't manage that connection."