BT's Landmark Training & Education Endeavor

摘要

"In the early days, one employee came to us and asked for training to become a helicopter pilot." David Butcher, director of resource management for networked IT service at BT, commenting on the road to launching and running a landmark 6,500-person training and education program to benefit the company and its customers. A reshaping of the way agenda-setting service provider BT plans its 21st Century Network (21CN) wouldn't be possible without a radical restructuring in staffing, training and education, a successful effort that has taken place behind the scenes.