As we edge toward 2020, and the inevitable reviews of so many "2020 vision" programs initiated in the past decade or so, much of the focus will be on the implementation of AGILE or Lean processes in firms and how effective it has been. These are the two darlings of management development, where processes have been taken from the tech and manufacturing industries and applied across the board. However, before they gained any kind of traction, there was another process enhancement tool that was supposed to take over the world, but seems to have lost popularity - that of Six Sigma.
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