Government Coordinates Online Programs

摘要

While the U.S. Defense Department continues its quest for transformation, federal agencies are undergoing a transformation of their own. Earlier this year, a task force, under the direction of the Office of Management and Budget, launched 24 e-government initiatives that will change the way citizens interact with agencies and bureaus. The goals of the effort are to make it easier for individuals and businesses to work with government agencies and to cut costs by eliminating procedural and information systems redundancy. Existing and new technologies will play a key role in federal departments' new online services and business practices. Government officials are interested in seeing middleware and Web services capabilities as well as software that supports knowledge management. Most agencies do not intend to develop their own systems but rather to purchase and use technologies that are already in the marketplace. However, they will develop processes so that the products can be used in a way that best supports customer-centric operations.