Best Case Scenario

摘要

With today's emphasis on e-government initiatives, citizens expect public sector organizations to deliver fast and individual assistance, provide 24/7 online access to information and services, and coordinate effectively with other agencies to support a "No Wrong Door" approach. Faced with a growing number of constituent cases, public sector organizations must be able to track and process each case effectively, analyze information on related incidents, and make case histories readily available across departmental and organizational boundaries - all while securing sensitive data and limiting access to authorized personnel.