A Comparison of Quality Management and Industrial Criteria between Iran and Developed Countries (Case Study: Japan)

摘要

Nowadays, Consumer's expectation has soared which brought about a gap between the discerned quality and actual quality of some American-made merchandises. On the other hand, considerable domestic and international market shares of Japanese products derived from the narrowed gap in quality of firms. In some industries, Japanese fine quality products have now replaced the United States as "number one" in such industries. For several years, Total Quality Management (TQM) has been implemented in Western Europe since its earlier origin in Japan. In fact, the influence of TQM on a number of notable successful manufacturing organizations is inevitable, together with some less revealed failures. This research describes the details of management in Iran and compare its criteria's with developed countries such as Japan. To some extent, this study is destined to present some solutions to improve the management and quality in industrial productions.