Factors impacting information governance in the mobile device dual-use context

摘要

Purpose - The purpose of this paper is to reveal factors that impact information governance within the mobile technology implementation in organizations in the dual-use context. Design/methodology/approach - Case study methodology was used and 15 semi-structured interviews were conducted with records and information management (RIM) and information security professionals from different types of organizations. Findings - There are three main findings. First, stakeholder support is critical to drive the change and leverage organizational security culture. Second, records mobility with data security dimension represents the biggest challenge for RIM stakeholders. Third, mobile strategy and security framework are two must-win areas for a successful mobile implementation. Research limitations/implications - The paper does not include any end-user perspective in interviews and this end-user context is missing. Practical implications - Awareness through education and training of employees needs to be given very particular attention in the future mobile implementations. Moreover, management and employee support is the critical component of the effective information security governance framework implementation. Finally, mobile strategy needs undergo a very precise and detailed planning process to ensure the right technology acceptance by users. Originality/value - The paper closes an existing research gap and provides useful insights to record management professionals and practitioners on factors that impact effective information governance implementation within the mobile dual-use context.