The information world is changing. This is particularly true in the public sector, and it is refreshing to read a book that deals - up front - with the changing role of government, in a way that is recognisable and relevant. Less money, an increasing role for the market and the Community, accountability and transparency, greater demand, and greater user expectations are all concepts that are familiar to modern public managers. So what role does records management play in a modern public sector organisation? This is the question that many are grappling with, and that Stephen Harries deals with in this book. He looks at the history, and frustrations that have faced many records managers to justify the existence of records management. He portrays traditional records management as a discipline that promotes rules, regulation, and encoding of information and knowledge into a systematic framework. Its draws from an institutional context, and can occasionally be seen as a burden by users.
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