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Customer-centric approach

机译:以客户为中心的方法

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摘要

The pandemic has certainly been a difficult time for individuals and businesses alike. From displaced workforces to new regulatory barriers, everyone was faced with unexpected challenges affecting their lives and businesses. While the struggle to pivot and accept the 'new normal' was difficult, many industries saw this as an opportunity to re-envision their operations and pave a new path for digital transformation. Railways are the transit bloodline for many countries and the UK is no exception. With new mobility options offering improved digital customer experience, it is time to take a look at what opportunities lie ahead for the UK rail industry. Like many other countries, the UK too struggled to stand firm amidst the ongoing uproar. The deadly pandemic impacted lives and businesses in the country and brought the economy to a virtual standstill. According to official estimates, the UK economy recorded its biggest contraction in more than three centuries in 2020. Every sector, including rail transportation, incurred the wrath of Covid-19. According to recent figures, passenger numbers on Britain's railways had reached their lowest level in at least 150 years and the period between April and June 2020 saw the lowest demand for train travel, with just 35 million journeys made.
机译:大流行肯定是个人和企业的艰难时期。从流离失所的劳动力到新的监管障碍,每个人都面临着影响他们生活和企业的意外挑战。虽然斗争和接受“新正常”很难,但许多行业认为这是重新设想其运营的机会,并为数字转型铺平了新道路。铁路是许多国家的过境血统,英国也不例外。随着新的机动性选项提供了改进的数字客户体验,是时候看看英国铁路行业的机会。像许多其他国家一样,英国在持续的骚动中也努力站立。致命的大流行影响了这个国家的生命和企业,将经济带到了虚拟静止。据官方估计,英国经济在2020年在三个世纪以三个世纪创造了最大的收缩。包括铁路运输,包括铁路运输的每个部门都会发生了Covid-19的愤怒。根据最近的数据,英国铁路的乘客人数达到了至少150年的最低水平,4月和6月2020年6月期间看到了火车旅行的最低需求,只需3500万次旅行。

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  • 来源
    《Rail professional》 |2021年第275期|76-77|共2页
  • 作者

    Siegfried Luft;

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  • 正文语种 eng
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