Virgin goes right-time

摘要

In its regular customer updates on performance at the East and West Coast franchises. Virgin Trains is now using the more demanding right-time measure. This deems a service on time if it arrives within 59 sec of the scheduled time, compared to the 10 min the PPM measure allows for Long-Distance services. As Virgin notes, right-time 'is particularly challenging for a Long-Distance operator whose scheduled journeys can be in excess of 4 h, and is much tougher than the current official industry measure'. Its objective is to 'deliver punctuality information to customers in a clear and transparent way'.