There is little argument that U.S. healthcare faces many challenges. The triad of patient, payer and provider is complex, convoluted and confusing. Levett and Burney decided their respective healthcare organizations would benefit from implementing a structured quality management system (QMS). The QMS they chose was ISO 9001. Since a lot has changed since the first version of this book in 2011, the authors decided to update readers on how and why to implement and use ISO 9001 in the current healthcare environment. The book is not a step-by-step tutorial. It does, however, succinctly explain the rationale and path for implementing a QMS within a healthcare organization and why ISO 9001 should be the standard of choice. Additionally, the authors do an excellent job of explaining ISO 9001 technical concepts, implementation, application, tools, problems and suggestions for how to start.
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