Seeing the big picture

摘要

Serving the public can be an arduous, thankless job. The work is challenging, and even if your performance is stellar, the number of complaints you draw often outweighs the kudos. Of course you want to do a good job, but sometimes, when you find yourself in the middle of a grueling workday-which, if you're in public works, happens to be most workdays-it's easy to lose sight of the real purpose of your work.