Next Generation of RETAINS APCO Releases a Follow-up Study for Comm Center Retention

摘要

Too often, it takes catastrophic events to shed light on the urgent contributions public safety communications work and personnel make to our nation's well-being. Every day the media reports on 9-1-1 calls that go wrong. Unfortunately, during more routine moments, public safety professionals labor outside the public eye, often with limited resources and insufficient support affecting their ability to provide the services on which our citizens rely. For years, APCO International members have been telling APCO leadership that they have been struggling to find and keep qualified employees. But no national data existed for comparison. There was anecdotal evidence of a problem, but no hard data to help determine if high turnover was a widespread or localized phenomenon.