Service with a smile as business parks step-up feel-good-factor

摘要

If you overheard a property professional referring to "five-star services" or "guests", it would normally be safe to assume they work in hotels or the leisure sector, But for the 120 yellow-clad service staff who work at Chiswick Park in west London, a "guest" is exactly what each end-user of the business park must be treated as, as per the instructions from new chief executive Graham White, who joined from Center Parcs this summer. White's appointment was seen as a huge coup for park owner Blackstone and is the latest salvo in a battle among Thames Valley business park owners to win over occupiers reputedly favouring town centre over out-of-town locations. From introducing high-end restaurants, start-up incubators and click & collect points, Thames Valley landlords are going to great lengths to rid their parks of the faceless reputation they have had over recent years.