WHAT I'VE LEARNED

摘要

We run the second largest gas network in the country, stretching from Lyme Regis in Dorset up to Ashford in Kent and serving 5.8 million customers in Scotland and southern England, so incident management is a key part of the job. It's important to be accountable, calm under pressure and demonstrate great leadership qualities so that you set objectives that can be delivered. You need to assign key roles to managers based on where their strengths lie. Leave communications with the communications department, so they'll get the social media out to the public during incidents, and leave the engineering to the operational guys.