BigChange Mobile Workforce Technology Boosts Productivity and Service for Balloo Hire

摘要

Balloo Hire has significantly reduced the resource required to manage its mobile operation whilst boosting customer service and minimising its environmental impact thanks to mobile workforce management technology from BigChange.With depots across Ireland offering an island wide delivery and service operation, Balloo Hire has saved hundreds of man hours per week scheduling planned deliveries and responding to ad-hoc requests since implementing the 5-in-1 cloud based BigChange solution. Using BigChange, Balloo Hire has also transformed its customer interactions with real-time updates and intelligence sharing, has achieved its goal of a paper free transport department and realised significant savings in fuel consumption. "Before BigChange we had many long and tedious paper trails," commented Mark Grundy, General Manager at BallooHire Centres. "Each job could take up to 15 minutes to plan and allocate which equated to at least 350 hours per week; a significant resource for any operation. In addition, changes to the schedule or ad-hoc request were difficult to manage as we had no visibility of or the ability to change drivers' paperwork once they had left a depot."