Award-Winning Assets Include Properties And People For DTI

摘要

You can't blame Don Raikes and Iris King if they want to take a moment to congratulate themselves and their staff at Dominion Transmission Inc. (DTI) for being rec- ognized as one of the best natural gas pipeline companies in the U.S. in terms of satisfied customers, but that's just not their style. "Customer satisfaction is a moving target," Raikes, Vice President of Transmission Marketing & Customer Service at DTI, told P&GJ. "It's one of those things where you're never really 'there'. We had good survey results but we're not sitting down and patting ourselves on the back because we realize that we have to continue to hustle."