A holistic, people-centred view of quality

摘要

In the AUTANOVE project four state-of-the-art backup diesel generators will be installed in two new buildings at Beznau (see box). Managing such a large project, which involves some 20,000 documents, is complex. For example, tasks that will arise in later phases of the project, such as recording the lessons learned, must be planned so they are carried out during the execution phase. This important responsibility - the key to success for subsequent projects - is one of many that falls to the project's quality management team. The quality manager not only has to provide project members with a database tool to record the lessons, but also has to convince all the project members to make the effort to fill it in. The quality of the database depends on workers' willingness to spend the time documenting issues, on the involvement of the most knowledgeable project staff, and on the level of technical detail of the content itself.