Editorial

摘要

It was clear from the special double issue of New Library World looking at Strategic Library Futures (Volume 114, Issues 5/6) that the user is - rightly - at the centre of developments. This position is reinforced in Issues 9/10 by Carl Gustav Johannsen's article on the way in the segmentation of users can be used to help librarians develop tailored services that will remain relevant and meaningful in a rapidly changing environment. Johannsen enumerates and evaluates the principal methods of segmentation in the context of a major review of Danish public libraries.