Service providers fall short on service

摘要

Customers think highly of the reliability and performance of car-rier networks, but aren't so thrilled with the level of customer ser- vice, especially when it comes to billing and management tools.That leaves the door open for second-tier service providers such as Broadwing, Masergy Communications, Savvis Communications and XO Communications, according to a Nemertes Research survey of about 100 major U.S. and global companies.