Best practices for the new IT

摘要

When you put a new application release into production and it brings your servers down despite prerollout testing, you know your best practices are begging for an overhaul. Such was the case at competitive game provider WorldWinner, in Newton, Mass. Joe Bai.CIO and vice president of technology, describes the problems that prompted him to begin rethinking IT best practices and investigating next-generation change management tools. "I was here less than three weeks when we put a release out and it didn't work. It wasn't that the new functionality wasn't appropriate or wasn't performing the way we expected.The Web servers didn't come back," Bai says. It turned out the version of Apache running in the development and quality assurance environments wasn't the same as the one for the production environment. "The new code base that went out was dependent on code and configuration parameters that weren't there."