Mobile operations: A critical consideration for IT

摘要

Mobile technology is delivering real business benefits, but the growing complexity and the way the technol- ogy is acquired and managed can stretch IT thin. These are the main findings of a survey of 531 mobility decision-makers at North American businesses by Forrester Research, in association with Network World, which set out to examine the current mobile environment and the organizational structure needed to push mobility forward. While challenges lie ahead, the survey revealed broad agreement that mobility is paying dividends. Specifically, respondents said mobile devices improve user flexibility (43% of respondents); response time to internal issues (42%); and response time to customer, partner and other external-party issues (38%). The trick will be to gain even greater benefits as the technology matures and changes, which will require more centralized strategy and control than are common today.